FAQ – the most important questions and answers regarding tourism consulting.

ESG stands for ‘E’ Environment, ‘S’ Social, and ‘G’ Governance and evaluates a company’s sustainable business practices. ESG improves risk and opportunity management, long-term performance and reputation, and makes positive contributions to the environment and society.

Confidentiality and trust are my top priorities. The privacy of my clients is paramount, and all data received during the counselling process is treated as strictly confidential and the utmost discretion is a matter of course.

ESG can improve business performance in the hospitality and tourism industry because ESG increases energy efficiency, reduces costs, strengthens customer loyalty and improves image, which increases competitiveness and long-term profitability and contributes positively to the climate situation.

The list of my previous successful projects ranges from restructuring and reorganization of companies to repositioning, creating new structures, preparing studies, project management, individual coaching and optimizing results. References will be provided in a personal conversation.

Tourism consulting brings new aspects, ideas and perspectives, additional know-how, shows alternative ways and can positively influence the profitability of your company. My many years of expertise ensure that projects are soundly analyzed and professionally solved.

It all starts with a conscious decision by the entrepreneur and key stakeholders that sustainability should become part of the corporate culture. This is followed by a step-by-step process in which the status quo is analyzed, data is collected and organized, the key issues are defined, an ESG strategy is developed, specific implementation steps are defined, internal and external communication is outlined and monitoring is implemented to track success.

TOURISM RESULTS supports hotels, restaurants, and other tourism service providers, particularly in strategic planning and sustainable improvement of economic results, project management, digitalization, and sustainability projects, always with a focus on customer experience.

Absolutely. TOURISM RESULTS supports companies in developing and implementing environmentally friendly strategies, focusing on sustainable business practices and positioning as a sustainable business.

My services as a tourism consultant cover areas such as strategic planning, marketing, operations & controlling, as well as project development, project management, asset management, coaching and change management. Depending on needs and requirements, I provide support through individual coaching, accompany projects, prepare feasibility studies and business plans and budgets, and assist in budgeting or optimizing business results.

The costs depend on the scope of the desired consulting services. An ESG Basic Check takes one day, while a comprehensive consultation (ESG Complete) can take longer. There are also interesting subsidies. You can find out more about this in a free initial consultation.

The SDGs are 17 global goals to promote sustainable development in the areas of poverty, health, education, climate protection and more. ESG projects aim to improve environmental, social and governance aspects, thereby helping companies to achieve the SDGs.

Tourism Results supports the analysis, strategy development, training and implementation of sustainable measures in order to achieve a holistic transformation towards ecological, economic and social sustainability.

A sustainable tourism business minimizes its environmental impact, ensures economic stability and contributes to social justice in the region.

Clients are diverse and include hotels, restaurants, travel agencies, tour operators, other service providers in the tourism and leisure industry, as well as other companies in the tourism ecosystem.

Digitalization is an important component of a future-proof company. Yes, I support clients in achieving a higher level of digitization, both in administration and in sales and marketing, as well as in optimizing online presence.

After a free initial consultation, a quotation is prepared according to the specific requirements of the project. Transparent invoicing is based on hourly or daily rates plus any expenses incurred.

The duration of my individual consulting services varies depending on the scope and complexity of the project. Whether it’s business coaching, brief analyses, preparation of studies or support for an entire project – the duration can range from a few hours to several weeks.

Contact me via my website or by e-mail and we will arrange a free initial consultation. We will discuss your concerns together and I will show you possible steps for optimization and we will plan the exact structure of our collaboration.

TOURISM RESULTS stands out due to extensive experience in hospitality and tourism, especially in strategy, planning, marketing, and business recovery. We define goals and solutions together and implement them with hands-on quality, while you have only one point of contact guiding and supporting you.

The customer journey in tourism describes the complete path that a guest takes from the first contact with a tourism company to the evaluation of their satisfaction with the service they have purchased. Important stages of this journey are inspiration, research, booking, the actual travel experience and finally sharing the experience.

If your company is facing challenges that cannot be resolved, if the necessary resources are lacking and the desired results are not being achieved, TOURISM RESULTS can bring about positive changes and support you in achieving your goals.

The majority of customers are located in Austria, particularly in Vienna and the surrounding area. However, thanks to my international experience and language skills, I am also active internationally with projects and consultations.

Tourism consulting is useful when there are unsolvable challenges, when a second opinion is needed, when there is a lack of expertise or time for projects, when conditions are changing, or when new approaches and technologies are necessary or desired. In all these situations, an external tourism consultant can offer valuable insights and solutions.

Sustainability is not only good and important for people and the planet, but also for business and company performance. Sustainability increases the attractiveness for guests, brings cost savings, makes it attractive for investors, minimizes risks, gives competitive advantages, increases employee satisfaction and resilience and facilitates access to better financing.

With many years of market and industry knowledge, I accompany my clients on their journey to increase operational efficiency, improve customer experience and sustainably and enhance business results. After a comprehensive analysis of the data and facts, we jointly determine goals and strategies, plan necessary measures and define control measures to achieve the goals.

Customer experience (CX) in tourism refers to all impressions and experiences that a guest experiences during their interaction with tourism service providers. It extends from the initial inspiration to the travel experience and encompasses all touchpoints of this process, with the aim of offering the guest consistently positive experiences.