Glossary of terms in the hospitality & tourism

The most important terms and abbreviations in hospitality & tourism from A – Z

In my individual glossary for the hotel and tourism industry, I share a personal selection of 300 terms and abbreviations from the world of travel. These include aspects of airlines, travel agencies, hotels and other tourism service providers that I have found particularly important in the industry over the years. The list is my subjective collection of terms and does not claim to be exhaustive, but offers an insight into the key terms used in the tourism industry.

All | # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
There are currently 19 names in this directory beginning with the letter B.
B
B&B (Bed & Breakfast)
a rate that include bed and breakfast. A small accommodation usually in a private home providing overnight (bed) with breakfast.
Back of House
Area of the hotel that is not accessible to guests (e.g kitchens, offices, etc.)
Back to back
term used to describe tours operating on a continuing basis, usually without time between.
Baggage Allowance
The weight of baggage a passenger is allowed without having to pay extra charges.
Base fare
the basic price of an airline ticket, before taxes, surcharges, airport fees, etc.
Base Fee
the hotel management fee earned by the hotel operator for managing a property.
Benchmarking
Process of measuring performance against best competitors
Best Available Rate (BAR)
The lowest non-restricted rate bookable by all guests.
Best Practice
Operational standards considered the most efficient for achieving desired outcomes.
Blackout dates
Specific dates where special fares or promotions do not apply (e.g. during holidays or special events).
Block
a number of rooms, seats or places reserved in advance, usually by wholesalers, tour operators, or receptive operators to sell them as components of a tour package.
Boarding pass
document provided by transportation company during check- in, giving a passenger permission to board the airplane/ship.
Booking (or reservation)
a reservation for a room in a hotel, seat in a restaurant/train/aircraft, etc.
Booking engine
an (online) booking engine, or internet booking engine, is an application that enables online booking on a website.
Boutique Hotel
a small, stylish hotel that often offers an individual character and personalised service.
Budget Traveler
a person who favours low-cost travel and often stays in inexpensive accommodation.
Business Mix
the blend of different market segments of guests at a hotel, measured in percent.
Business Plan
detailed written document that describes a business’s activities, goals, and strategy.
Business Travel
travelling for business purposes, such as conferences, meetings or business negotiations.

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