Glossary of terms in the hospitality & tourism

The most important terms and abbreviations in hospitality & tourism from A – Z

In my individual glossary for the hotel and tourism industry, I share a personal selection of 300 terms and abbreviations from the world of travel. These include aspects of airlines, travel agencies, hotels and other tourism service providers that I have found particularly important in the industry over the years. The list is my subjective collection of terms and does not claim to be exhaustive, but offers an insight into the key terms used in the tourism industry.

All | # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
There are currently 20 names in this directory beginning with the letter S.
S
Same-Day Visitor (or Excursionist)
a visitor who trip doesn’t include an overnight.
Scheduled Flights
Air flights that are publicly scheduled and promoted by airlines.
Seasonality
a periodic fluctuation of tourism demand according to weather and the time of the year.
Segment
a “leg” or part of a journey, usually in reference to an air itinerary. One take-off and landing during air travel constitutes a “segment”.
Service Charge
a specified percentage on invoiced hotel and restaurant services charged to the guest.
Service Provider
a person or company that supplies a particular service.
Shoulder Season
those periods between the peak and off season when destination demand is moderate.
Sightseeing Tour
Short excursions of usually a few hours that focus on sightseeing and/or attraction visits.
Single Room
a room that is only guaranteed to comfortably accommodate one guest.
Single Supplement
a single supplement is a surcharge applied to a single person staying in a room usually intended for two or more people.
Sleeper
the sleeping compartment aboard a train.
Soft Launch/Opening
partial launch of a hotel property, perhaps at a reduced service level, usually to test the service offering prior to the official opening.
Source of business
the marketing channel through which a guest finds the hotel.
Spa
a resort area centered around a mineral springs offering pools, massages, treatments, sauna and steam baths, etc.
Split itinerary
an itinerary in which part of the group does one thing while the other part does something else.
Sports Tourism
refers to travel which involves either observing or participating in a sporting event.
Stand-by
referring to a passenger who does not have a confirmed seat on the intended flight.
Stopover
a planned stayover in a city for a day or more, before continuing to another destination.
Suite
a hotel accommodation with more than one room with distinct sleeping and living areas and often a kitchenette.
Sustainable tourism
Tourism that is economically, socio-culturally and environmentally sustainable.

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