Glossary of terms in the hospitality & tourism

The most important terms and abbreviations in hospitality & tourism from A – Z

In my individual glossary for the hotel and tourism industry, I share a personal selection of 300 terms and abbreviations from the world of travel. These include aspects of airlines, travel agencies, hotels and other tourism service providers that I have found particularly important in the industry over the years. The list is my subjective collection of terms and does not claim to be exhaustive, but offers an insight into the key terms used in the tourism industry.

All | # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
There are currently 16 names in this directory beginning with the letter O.
O
Occupancy
the percentage of available rooms occupied for a given period. It is computed by dividing the number of rooms occupied for a period by the number of rooms available for the same period.
Occupancy Forecast
the constrained occupancy that the hotel is expected to achieve for a specified period.
Off-peak
a less expensive time to travel as result of lower consumer volume during these periods.
Online Booking System
an easy way for customers to book a hotel, flight, etc. online and receive an instant confirmation without having to go through an agent.
Online travel agencies (OTA)
arranges and sells accommodations, tours, transportation and trips on an online platform for travelers.
OOO
out of Order (rooms at a hotel).
Open Jaw
travel by air in which the passenger travels to one place and returns from a different place.
Open Return
an air ticket with no return date specified.
Option Date
the date when a tentative agreement is to become a definite commitment by the buyer.
Optional
optional features that are not included in the tour price, such as extra tours or special activities.
OTA
see Online Travel Agent/Agency.
Outbound Tour Operator
an Outbound Tour Operator typically offers trips to a variety of destinations, some or all of which are not in the country that the tour operator is based in.
Outbound tourism
comprises the activities of a resident visitor outside the country of reference.
Overbooking
the practice of booking rooms beyond the capacity of the hotel in anticipation that some guests will not show up.
Overhead
fixed costs involved in regular operations, such as rent, insurance, management salaries, and utilities.
Override
a commission over and above the normal base commission percentage.

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